Terms of Service

1. Purpose

These terms govern the use of the Scribena software (an Android mobile app and a Windows desktop app) and of the website that manages its subscription licences (together, the "Service"), and the rights and obligations of members and the operator (the "Company").

2. What we sell (licensed software)

① Scribena is licensed software — a mobile application and a desktop application that the user installs on their own devices. What the Company sells is a subscription licence to that software; the website provides account and licence management only.

② The software is a documentation tool a counselor uses to record, transcribe, summarize, and organize their own work records. Files created in the app (recordings, transcripts, summaries, journals) are stored only on the user's device; the Company neither receives nor retains them.

③ The Company supplies software only. The Company provides no service to, and has no dealings with, any individual person including the user's clients.

④ The software and its output are supplied for record-keeping and documentation purposes only. The software makes no assessment, finding, recommendation, or decision about any person, and does not replace professional judgment or legal records; responsibility for professional judgment and its consequences rests entirely with the user.

3. Membership tiers and billing

There are free-trial and paid (Lite/Pro) tiers; paid subscription licences are purchased on the web. Billing, renewal, and cancellation follow the notices on the checkout page and the Refund Policy. Payments and refunds for international orders are processed by Paddle.com as Merchant of Record, and Paddle's terms of sale also apply.

4. Consent of recorded parties

① Before recording with the Service, the user is responsible for obtaining prior consent from all conversation participants (including clients) as required by applicable law.

② The Company does not verify or guarantee that consent was obtained; legal responsibility for recording or processing without consent lies with the user.

③ The Company provides consent-confirmation features and templates, which do not constitute legal advice.

5. Limits of AI output

① AI transcripts and summaries are reference material; accuracy and completeness are not guaranteed.

② Output is a draft the user reviews and edits before finalizing it. The software makes no assessment, finding, recommendation, or decision about any person, and does not replace professional judgment or legal records; responsibility for professional judgment lies with the user.

③ This section does not exclude liability arising from the Company's willful misconduct or gross negligence.

6. Data storage and loss

① Files created in the app (recordings, transcripts, summaries, journals) are stored only on the user's device; the Company does not retain them and therefore has no means of recovery.

② The Company is not liable for data loss caused by user-side events such as device loss, failure, reset, app deletion, or operating-system issues.

③ The Company provides backup and export features; users are responsible for regularly backing up important data.

④ The Service is not a means of fulfilling statutory or professional record-retention duties; users subject to such duties must take separate preservation measures.

⑤ Loss caused by a software defect due to the Company's willful misconduct or gross negligence is not exempted under paragraph ②.

7. Limitation of liability; disclaimer

① For ordinary negligence, the Company's total liability is limited to the fees you paid to the Company in the 12 months preceding the event.

② The Company is not liable for indirect, special, or consequential damages (including business loss or the value of data).

③ EXCEPT AS EXPRESSLY PROVIDED, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

④ This section does not apply to liability for willful misconduct or gross negligence, or to liability that cannot be excluded under applicable law.

8. Dispute resolution (users in the United States)

For users in the United States: disputes shall be resolved by binding individual arbitration, and class actions are waived, except where prohibited by law. You may opt out of arbitration by emailing support@scribena.com within 30 days of first accepting these terms. Small-claims court remains available. (Governing law and arbitral seat to be finalized upon legal review.)

9. Minors

A paid contract entered into by a minor without the consent of a legal guardian may be canceled by the minor or the guardian, with a refund. We disclose this before payment.

10. Business / institutional use

An Institutional plan used by a business for commercial purposes may be subject to separate terms and refund/cancellation conditions, and consumer-protection provisions may not apply. Individual (Lite/Pro) use is covered by consumer-protection standards.

11. Provider information

Business name: Mindlogin · Representative: Heeman Kim · Business registration no.: 673-09-03356 · Mail-order sales no.: 2026-Seoul Gangseo-1851 · Address: 9F Unit 901-D32, 165, Gangseo-ro 47-gil, Gangseo-gu, Seoul 07635, Republic of Korea · Privacy officer: Heeman Kim · Email: support@scribena.com · Hosting: Vercel Inc. Cancellation and refund terms follow the Refund Policy.