How can we help?
Scribena is an app you install on iPhone, Android and Windows, so most questions are about installation, devices, updates, and your licence. Check the FAQ first — if you need anything else, reach out anytime.
The mobile app runs on iOS/iPadOS 18 or later and Android 12 or later; the desktop app on Windows 10 or later (64-bit). All are linked from our Download page — the App Store, Google Play, and a Windows installer.
On Android, install from Google Play. On Windows, download the installer from the Download page and run it, then sign in with the same account you use on the phone.
The desktop app tells you when a newer version is available. Download the latest installer from the Download page and run it — your existing data stays where it is.
Yes. The subscription is tied to your account, not to a machine. Install the app on the new computer and sign in with the same account; the paid features unlock automatically.
Everything the app creates (recordings, transcripts, summaries, notes) is encrypted and stored only on your device. It is never sent to a server.
Export it with the in-app backup tool and move it to the new device. Backups are encrypted too.
Sign in to the app with the same account and Pro access applies automatically. There are no codes to enter.
Yes. Within 7 days of payment you get a full refund; after that, canceling refunds the unused portion of your period (no fee). See our Refund Policy for details.
Email: support@scribena.com